Candidates / Guide
Get help when something is stuck
Start with the message you can see. It helps you and your organizer identify the right next step.
On this page
My assessment is not listed
Confirm you are using the account specified in your invitation. Clear any search in the assessment list and use Refresh to check for updates.
Check the invitation’s date and timezone. If the round is still missing, ask your organizer to confirm your invitation and account details.
A device check is not passing
Read the item’s explanation and follow the requested action. For camera or microphone issues, check your selected device and its permissions, then repeat the test in Settings.
If the message persists, share its wording with your organizer before entering. Ask for help if your device cannot meet the requirement.
My submission is pending or failed
A pending or judging status means you do not yet have a final result. Check the attempts panel for an update.
If Access reports a failure or connection issue, follow the displayed instructions. Do not treat a saved draft or a successful sample run as confirmation of submission.
What to include when asking for help
- The assessment name and the step where you got stuck.
- The message shown in Access and the approximate time it appeared.
- Your operating system and Access version, if available.
- The steps you have already tried.
Still need help?
Contact your assessment organizer for invitation, timing, or in-round support. For other questions, contact the Access team.